Greater Cincinnati Outreach Memorandum of Understanding

• Confirm intended pickup with M25M staff member via email or phone call no later than the end of the business day prior to scheduled dock appointment.
• Arrive promptly for the scheduled pickup appointments.
• When placing an order, provide information regarding any changes in the type of vehicle or the addition of extra vehicles. After two vehicles are loaded, additional vehicles will be turned away.
• If hand-packing, completely empty pallets away from traffic areas. Stack all empty pallets near the ramp/dumpster area. All trash must be removed from the premises.
• Ensure that all representatives of the Mission Partner (e.g., drivers, volunteers) interact respectfully and professionally with M25M staff, loaders, and other pantry partners.
• Not to sell, barter or exchange products originating from M25M and solely use the products for humanitarian and/or disaster relief purposes.
• Accept all products in “AS IS” condition and to assume responsibility and any liability resulting from the performance, condition, and use of the donated products.
• Assume financial responsible for the pallet(s) of goods immediately upon pickup from Matthew 25: Ministries’ facility.
• Avoid directly soliciting donations from known M25M donors.
• Provide M25M with at least five personalized beneficiary stories, pictures and other relevant information depicting the human impact of the received donated product towards safeguarding the continuity of product donations and permitting M25M to strengthen and personalizing relationships with current and future product donors.
• Upon receiving a shipment, post a thank-you message with photos on social media or other public platform (website, blog, newsletter, etc.) that includes photos, acknowledges Matthew 25: Ministries, and highlights the impact and distribution of the donated products.

• Maintain high standards for product, packaging, and overall quality.
• Provide clear and timely communication regarding scheduling, product availability, policy updates, or any changes that may affect the Mission Partner.
• Only ship items that have been mutually agreed upon by both M25M and the Mission Partner.
• Ensure operations run in an organized and professional manner to facilitate efficient scheduling and distribution.
• Treat all Mission Partner representatives with kindness and respect, fostering a collaborative and welcoming environment for all individuals involved.

To maintain an efficient, respectful, and safe environment, all policies outlined in this MOU must be followed. Failure to comply will result in progressive disciplinary action as follows: a first offense will result in a written warning; a second offense will result in a one-week suspension from pickups; a third offense will result in a 30-day suspension; a fourth offense will result in a 90-day suspension; and a fifth offense will result in permanent removal from the program. Matthew 25: Ministries reserves the right at will to discontinue the partnership at any time if issues escalate or policies are intentionally violated. These measures are in place to protect the program’s effectiveness and ensure a positive experience for all partners.